Refund Policy

Last Updated: February 24, 2025

This Refund Policy outlines the terms and conditions under which jorvian ("we," "us," or "our") may provide refunds for services purchased through our platform. By purchasing our services, you acknowledge and agree to this policy.

Service Overview

We provide end-to-end social casino game creation services, including concept development, technical implementation, and market launch support. Our services are customized and tailored to each client's specific requirements.

General Refund Principles

Due to the customized and labor-intensive nature of our services, refunds are generally not available once work has commenced. However, we evaluate refund requests on a case-by-case basis under the circumstances outlined below.

Eligibility for Refunds

Pre-Commencement Cancellations

If you cancel your service order before any work has begun and before we have allocated resources to your project, you may be eligible for a full refund minus any applicable processing fees.

Service Non-Delivery

If we fail to deliver the agreed-upon services within the specified timeframe due to circumstances within our control, and no alternative arrangement has been made, you may be eligible for a partial or full refund.

Material Breach of Contract

If we materially breach the terms of our service agreement and fail to remedy such breach within a reasonable timeframe after notification, you may be entitled to a refund proportional to the undelivered services.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

Work has already commenced and resources have been allocated to your project
Deliverables have been provided according to the agreed specifications
You change your mind about the project scope or direction after work has begun
Third-party services or licenses have been purchased on your behalf
You fail to provide required materials, feedback, or approvals within agreed timeframes
You terminate the agreement for reasons unrelated to our performance
Market conditions or business circumstances change affecting your need for the service

Partial Refunds

In certain circumstances, partial refunds may be considered based on the proportion of work completed versus work remaining. Partial refunds are calculated as follows:

Total project cost minus the value of completed work and deliverables
Minus any third-party costs already incurred
Minus reasonable administrative and processing fees

Refund Request Process

Submitting a Request

To request a refund, you must:

Submit a written request to help@jorvian.online
Include your order number and detailed reason for the refund request
Provide any supporting documentation relevant to your claim
Submit the request within thirty days of the issue arising

Review Timeline

We will review your refund request and respond within fourteen business days. Our review may include:

Assessment of work completed to date
Review of communications and agreements
Evaluation of deliverables provided
Consideration of any mitigating circumstances

Processing Approved Refunds

If your refund request is approved, the refund will be processed within thirty business days using the original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

Disputes and Escalation

If you disagree with our refund decision, you may escalate the matter by:

Requesting a formal review by senior management
Providing additional documentation or information supporting your position
Proposing alternative resolution options

We are committed to resolving disputes fairly and will work with you in good faith to reach a satisfactory resolution.

Subscription Services

For any recurring subscription services we may offer:

You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
No refunds are provided for partial billing periods
Access to services continues until the end of the paid period

Project Modifications

If you request significant changes to the project scope after work has commenced, additional fees may apply. Refunds are not provided for:

Original work that is no longer needed due to scope changes
Time spent on revisions beyond the agreed number of revision rounds
Work completed according to original specifications before changes were requested

Quality Assurance

We stand behind the quality of our work. If deliverables do not meet the specifications outlined in our agreement, we will:

Make reasonable efforts to correct any deficiencies
Provide revisions within the scope of the original agreement
Work with you to achieve the agreed-upon outcomes

Refund requests based on quality concerns will only be considered if we are unable to remedy legitimate issues after reasonable attempts.

Force Majeure

We are not liable for refunds or compensation if our inability to deliver services results from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures of third-party infrastructure.

Client Responsibilities

To maintain eligibility for potential refunds, clients must:

Respond to communications in a timely manner
Provide requested materials and information promptly
Review deliverables within agreed timeframes
Raise concerns or issues as soon as they arise
Cooperate with our efforts to resolve any problems

Payment Processing Fees

Please note that payment processing fees charged by third-party payment processors are non-refundable. Any approved refund amount will be net of such fees.

Confidentiality

All information shared during the refund request and review process will be treated as confidential and used solely for the purpose of evaluating your request.

Amendments to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised policy. Material changes will be communicated via email to active clients.

Contact Information

For questions about this Refund Policy or to submit a refund request, please contact us:

Email: help@jorvian.online
Phone: +44 161 327 2514
Address: 9 Waterberry Dr, Waterlooville PO7 7YH, United Kingdom

Good Faith Commitment

We are committed to fair business practices and client satisfaction. While this policy establishes our formal guidelines, we approach each situation individually and strive to find reasonable solutions that reflect the specific circumstances of each case.

This Refund Policy forms part of our overall Terms of Service. In the event of any conflict between this policy and other agreements, the specific terms of signed service agreements take precedence.